POSITION PURPOSETo ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Receptionists and Concierges, maintaining a calm, professional environment at all times.

Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.
Essential Functions
- Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Prepare documentation for daily business.
- Ensure prompt, efficient and courteous reception of guests.
- Record and administer arrivals and departures.
- Assist in training new staff members, coach them and monitor their performance.
- Ensure full liaison with other members of the team
- Ensure the desk is covered at all times, allocating meal breaks sensibly.
- Full awareness of current daily status of Hotel.
- Be aware of daily functions, events,



VIP and group arrivals.
- Ensure smooth hand over to next shift.
- Handling communication and recording of complaints.
- To carry out any other duties as required
- Strong communication with other departments, especially Reservations and Concierge
- Strong relationship with guests and internal customers
- Key relationship with Front Office Manager , and other HOD’s

RequirementsSpecific Job Knowledge, Skills And AbilitiesKnowledge: Must be able to speak, write and converse fluently in English, and Spanish.
German is a plus
High level of Computer skills (Microsoft Office).
Competencies
- Problem Solving and Decision Making
- Adaptability: display flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- Coworker & Customers Relationships

QUALIFICATION STANDARDS
- High school or equivalent education required. Bachelor’s Degree prefer

📌 Supervisor/a Recepción (Palma)
🏢 Arabella Golf Resort Mallorca
📍 Palma