Role Overview

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Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements.

Key Responsibilities

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- Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long‑term partnerships.
- Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
- Collaborate with hosts to maximize listing quality by providing tailored account optimization.
- Utilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflows.
- Consistently meet or exceed individual outreach goals and engagement KPIs.




- Manage a pipeline of high‑value accounts, ensuring consistent progress toward growth goals.
- Actively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.
- Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results.
- Stay current on industry trends and leverage new tools to maximize client success.
- Engage actively in ongoing training, personal development, and knowledge sharing.

Requirements

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- 1–2 years of proven experience in Customer Success, Account Management, and/or a related client‑facing role.
- BA/BS degree and/or equivalent practical experience.
- C2 level of Portuguese and proficient level of English.
- Outstanding communication, relationship‑building, and problem‑solving skills.
- Proven record of exceeding

📌 Portuguese Speaking Account Manager (Barcelona)
🏢 TP
📍 Barcelona