Job TitleRenewal Specialist (English - speaking) - Hybrid - Cloud Solutions -MV02
Job DescriptionThe Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.
What You Will Do In This Role
- Act as Primary point of contact for the customer during the renewals process, building trust & set the foundation for a long term Microsoft relationship
- Effectively turn renewals leads into opportunities and a revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
- Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify upsell/cross sell opportunities
- Understand customers current Microsoft license position, leading with Microsoft's cloud technologies to secure customer wins,



maximizing up-sell and cross-sell opportunities collaborating with Solution Specialists and other stakeholders as needed
- Support renewal process by engaging & coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewal closes on time

Your Qualifications
- Are native or proficient in English
- Have 2+ years sales experience with a proven track record of success
- Have experience using Microsoft Office Suite applications and passion for cloud technologies
- Possess general knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
- Demonstrate your ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
- Have an achievement and success-driven personality
- Have experience selling Azure, Office 365, Dynamics 365 or s

📌 Renewal Specialist (Benalmádena)
🏢 Concentrix
📍 Benalmádena