Job Overview

La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This Italian Speaking Customer Agent For US Shipping Company position in Greece places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. If you are passionate about customer excellence and are eager to build a thriving career in the shipping and freight industry, this is an exceptional chance to make your mark - and one of the most compelling Italian-speaking jobs available today.

Key Responsibilities

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- Serve as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings,



delivery tracking, and cargo status via phone, email, and live chat
- Provide accurate, timely, and professional information regarding shipping schedules, transit times, customs documentation requirements, and freight rate queries
- Assist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures
- Investigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments, escalating complex cases to the appropriate freight operations team when necessary
- Liaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns
- Maintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM a

📌 Italian Speaking Customer Agent For US Shipping Company (España)
🏢 Mercier Consultancy MD
📍 España