Position overviewAutodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Proactive Support group within the Customer Technical Success team– a team that values professional development and rewards high performance. Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory.ResponsibilitiesEstablish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS)



in executing activities in customer success plans and ensuring best in class Customer Technical Success experiencePriority handling and escalation of critical issues and monitoring of service level complianceTechnical assistance and recommendations for Enterprise Customers based on data analyticsTaking a problem management approach, find opportunities for improvement initiativesPartner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applicationsManage delivery of coaching sessions from the customer success plan to increase adoption and customer success planDelivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectivesResponsible for key event management (e.g. major upgrades)Engage strategically and provide Insight

📌 Senior Technical Account Manager- AEC (Barcelona)
🏢 Autodesk
📍 Barcelona