Fashion Support Consultant (Italian-speaking) – On‑site IN02

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We are a general technology and services leader that empowers brands worldwide with technology and integrated solutions. As a Fashion Support Consultant in Barcelona, you will support top fashion brands by delivering high‑quality customer service across multiple communication channels.

What You Will Do

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- Take incoming customer calls (telephone, email, voicemail, chat, or automated alerts) and resolve user requests while meeting SLA.
- Log call details into the call‑management system and provide accurate responses.
- Maintain up‑to‑date knowledge of the applications used by each customer.
- Escalate service issues to mentors and follow project processes and procedures.
- Perform all administrative duties required for the role.

Your Qualifications

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- Proficient in Italian and advanced in English.




- Strong customer‑care skills with the ability to listen and understand the customers’ needs.
- Ownership mindset – progress calls to resolution or escalated resolution.
- Excellent communication skills and adaptability.
- Working knowledge of Windows, MS Office, internet configuration (plus value).

Benefits

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- Full‑time, 39 hours per week, permanent contract with rotations Monday‑Friday 9:00‑18:00.
- Gross annual salary of €19 623 with up to €1 200 in bonus.
- Central location in Barcelona.
- Full paid training on the company and the project you’ll be working on.
- Career development programs, specialised courses, and language classes.

Equal Opportunity Employer
We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xqbhyrx All our recruitment practices are based on business needs, job requirements, and professional qualifications, without re

📌 Fashion Support Consultant (Barcelona)
🏢 Concentrix
📍 Barcelona