Business area: Network & Infrastructure Solutions- Communications, Data Center and Industrial segments

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About the role
EnerSys is looking for a Field Service Manager EMEA to lead and coordinate field service activities across the region within its Network & Infrastructure Solutions business line.

The role will support critical power applications across CDI segments -Communications, Industrial and Data Center- including UPS and backup power systems, battery solutions, power electronics and intelligent control systems designed to ensure continuous uptime in mission-critical environments.

This role is adecuado for a technically strong service leader who can combine hands-on field understanding with operational management, customer focus and project execution.

Key responsibilities
- Lead and coordinate Field Service activities across EMEA.
- Manage and support field engineers, service teams and external service partners.
- Oversee installation, commissioning,



preventive maintenance, corrective maintenance, testing and troubleshooting activities.
- Act as escalation point for complex technical issues & urgent interventions.
- Ensure compliance with safety standards, internal procedures, customer requirements and local regulations.
- Monitor service performance, including SLA/KPI achievement, response time, service quality, and customer satisfaction.
- Support root cause analysis and corrective actions together with Quality, Engineering, Technical Support and Product teams.
- Drive standardization of service processes, reporting, documentation and best practices across EMEA.
- Work closely with Sales, Customer Service, and Project teams to ensure smooth execution and customer satisfaction.

Required experience
- Minimum 5 years of experience in Field Service, Technical Service, Service Operations, Commissioning or a similar technical environment.
- Minimum 3 y

📌 Field Service Manager EMEA (España)
🏢 Enersys
📍 España