This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person integral company running.
You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.
Responsibilities:

Manage the IT helpdesk queue — resolve, close, or elevate with clear ownership; no tickets left hanging
Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup
Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing
Track hardware logistics with office manager — device orders, shipments, MDM enrollment status
Maintain accurate asset management records and keep endpoint security up to date

Automation & AI Operations:





Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverage
Support Claude enterprise admin: user provisioning, access tier management, MCP connector setup and onboarding
Monitor AI tools and flag anomalies
Build and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual work

Compliance & Security Support

Gather and maintain ISO 27001 and SOC 2 evidence in Vanta
Periodic access reviews
Keep systems compliant with internal security standards and document support and operations processes
Assist in preparation for InfoSec audits

How you work:

Async-native — you communicate clearly in writing; you don't need hand-holding on context across timezones
Self-directed — you see what needs doing and do it; you escape blockers, not decisions you can make yourself
High-closure bias — you prefer empty queues and resolved tickets over long threads a

📌 Technical Support Engineer (España)
🏢 Vivid Resourcing
📍 España