Spanish‑Speaking Customer Agent For Messaging App

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Mercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world‑class employers across a diverse range of industries.

About Mercier Consultancy Group
With a strong track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and truly premium candidate experience. Your career ambitions are our highest priority.

Job Overview
This role invites a motivated and customer‑focused individual to join our client’s dynamic team in Athens, Greece, as a Spanish‑Speaking Customer Agent for a general messaging platform. You will provide expert support to Spanish‑speaking users via chat, email,



and ticketing systems and help shape a superior customer experience in a fast‑moving social media industry.

Key Responsibilities

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- Provide timely, professional, and empathetic customer support to Spanish‑speaking users of a leading social media messaging application via chat, email, and digital ticketing systems
- Assist users with account access issues, messaging functionality queries, privacy settings, and general platform navigation on the social media app
- Identify, investigate, and escalate reports of inappropriate content, policy violations, and suspicious activity in alignment with the platform’s social media community guidelines
- Guide users through technical troubleshooting steps for messaging features, notification settings, and app performance issues across multiple devices
- Accurately document all customer interactions, feedback, and case outcomes within the internal CRM system to support continuous service improvement
- Collaborate with cross‑functional teams inclu

📌 Spanish-Speaking Customer Agent For Messaging App (Barcelona)
🏢 Mercier Consultancy MD
📍 Barcelona