German-Speaking Customer Support Advisor – Sofia, Bulgaria

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Live, Work, and Thrive in One of Europe's Most Dynamic Capitals

Are you looking to launch an international career while enjoying an exceptional quality of life? A leading general customer support team in Sofia, Bulgaria, is seeking enthusiastic German speakers to support a prestigious, high-end Swiss telecommunications provider.

Compensation & Financial Benefits
- Base Salary: €1,636.14 gross / month
- Billing Skills Bonus: €102.25 gross / month
- Unlimited Sales Bonus: Driven individuals and top performers regularly earn over €1,000+/month on top of their base.
- Monthly meal vouchers
- Full private health insurance
- Fully covered Multisport card (access to gyms, pools, and fitness studios)
- Paid, structured 5-week onboarding and training program

Why Move to Sofia?

Sofia perfectly balances a bustling career hub with a laid‑back,



adventurous lifestyle. It stands out as one of Europe's most affordable and exciting capitals:
- One of the lowest costs of living in the EU—your money goes much further here.
- A thriving international expat community, modern cafés, trendy restaurants, and a diverse nightlife.
- Vitosha Mountain is just minutes from the city center, offering world‑class hiking in the summer and skiing/snowboarding in the winter.
- Easily plan weekend road trips to Greece, Serbia, Romania, and Turkey.

Your Role & Responsibilities
- As a brand ambassador for a leading Swiss telecom provider, you will deliver outstanding service via inbound channels, ensuring customer satisfaction while naturally spotting opportunities to add value.
- Handle inbound inquiries from German‑speaking customers.
- Analyze and resolve administrative and technical topics (product features, billing, etc.).
- Update internal databases and customer managemen

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