Office: Madrid (Spain), Remote (Spain)
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
Your mission
As a Solution Manager, you will be part of GoodWe’s technical team, supporting the local team, distributors, and installers. In this role, you will be a key part of the Iberia regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D; teams.
This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D;, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Iberia region.
Your main responsibilities
-
- Support the training to internal team, distributors and key installers.
- Act according to service KPIs and processes, with a strong focus on customer satisfaction.
- Provide direct technical support to GoodWe distributors and installers.
- Analyse C&I; projects to offer the best solutions.
- Conduct customer training sessions, both online and in-person.
- Collaborate with the regional team.
- Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
Your Profile
-
- A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
- Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
- A passion for solving complex technical challenges.
- At least 3 years of experience in technical roles, ideally within a technical or engineering environment.
- Enjoys cross-border collaboration and working with international teams an
📌 Solution Manager Iberia (Madrid)
🏢 Goodwe
📍 Madrid