Step into an engaging and supportive environment where your career can truly thrive. At Concentrix, you'll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work.

Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.
As a Team Leader on our team you will:
- Ensure delivery of services meets contractual KPIs, quality standards, and financial targets
- Handle escalated customer issues and provide subject matter expertise
- Monitor attendance, work performance, and compliance with policies and legal requirements
- Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies
- Implement corrective actions for performance issues, up to and including termination
- Communicate expectations, updates,



and process changes effectively to staff
- Manage shift-wide projects to improve productivity, quality, and service processes
- Collaborate with clients to align on strategy, KPI performance, and service delivery

Concentrix if a great match for you if you have:
- Bilingual or proficient level of French and advanced level of English
- Previous management experience in a contact center environment
- Strong communication skills, both written and verbal
- Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
- Work well under pressure and follow through on items to completion
- Strong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essential

What’s in It for You
- Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00
- Salary range between 26,000 - 30,000 euros gross/year
- Excellent office location in Benalmadena
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📌 Team Leader (Benalmádena)
🏢 Concentrix
📍 Benalmádena