About Busuu

Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.
Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award‑winner recognised for its innovation and impact in language learning. Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI‑powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the general Chegg family. Chegg is the leading student‑first connected learning platform and an NYSE listed company.

The Role
We are looking for a motivated and talented Customer Service Representative to handle some of our customers’ queries in English and French or German or Turkish. You are responsible for responding to our users’ queries on email, making sure you hit the team’s SLAs and meet a high level of customer satisfaction.





You have demonstrable experience of providing excellent customer service, the ability to put yourself in the customer’s shoes and sense what could make the difference for Busuu’s success and reputation. You have excellent written communication in the listed languages, strong customer service skills, and the ability to upsell without being too pushy. You know when to elevate a case to your manager, ask for support when needed, and highlight new trends and issues so that Busuu can improve its service in a timely manner.

Responsibilities

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- Using Zendesk as the main platform, you will respond to a large volume of emails and live chat sessions from our users.
- Requests vary from technical bugs to content issues, cancellation and refund requests, app‑review responses, or guidance on app features and functions.
- Manage incoming queries in a timely manner.
- Resolve queries sent to our suppor

📌 Customer Satisfaction Representative (España)
🏢 Busuu
📍 España