Sr. AI and Experience Orchestration Director
Genesys Madrid, Community of Madrid, Spain
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people worldwide who embrace empathy and cultivate collaboration to succeed. While offering great benefits and perks, our employees have independence to make a larger impact and take ownership of their work. Join the team and create the future of customer experience together.
Do you have a passion for creating amazing customer experiences using the latest AI‑powered software capabilities? As a Senior AI and Experience Orchestration Specialist focused on the Genesys native AI and Experience Orchestration portfolio,



you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients.
This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject‑matter expertise in AI‑powered customer experience, a proven track record of overachievement, and a strong drive to win
Key Job Responsibilities (what we do)

Previous deep experience in AI to be able to have detailed AI discussions with both Technical and Business leaders
Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio‑specific sales targets
Ensure follow‑through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs / certifications, etc.)
Show up with subject‑matter expertise and presenc

📌 Sr. AI and Experience Orchestration Director (Madrid)
🏢 Genesys
📍 Madrid