Mandarin Oriental Punta Negra, Mallorca is looking for a Guest Relations Agent to join our Guest Relations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Inscríbase sin demora Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.
Mandarin Oriental Hotel Group is award‑winning owner and operator of some of the most luxurious hotels, resorts and residences worldwide, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage while representing the cutting‑edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blends with the island’s natural beauty and energy,



offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness—each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job
Based at Mandarin Oriental Punta Negra, Mallorca, you will be responsible for engaging with guests throughout their stay, identifying their preferences and ensuring a memorable experience.

Key Responsibilities

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- Coordinate and communicate guest preferences with all relevant departments to ensure seamless service.
- Monitor and update guest profiles in the PMS system, ensuring accurate records of preferences and past experiences.
- Prepare personalized letters for guest arrivals.
- Conduct courtesy calls to long‑stay guests and those celebrating special occasions, ensuring exceptional experiences.
- Maintain an extremely high st

📌 Guest Relations Agent (Palma)
🏢 Mandarin Oriental
📍 Palma