Descripción del PuestoEl/La Ingeniero/a de Atención al Cliente trabajará en el contexto de Atención al Cliente de Clinisys, revisando y resolviendo las incidencias registradas por los clientes, dentro de los plazos del Acuerdo de Nivel de Servicio (SLA), según lo indique el/la Gerente de Soporte, para satisfacer las necesidades del cliente y del negocio.

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Role DescriptionBuilding an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities.



Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.
Responsibilities
- To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.
- Contribute to the development of product software.
- To understand the customers’ short and long term strategies, advise and assist with Clinisys products to facilitate these needs.
- To partake in the service desk shifts as required.
- To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.
- To establish and maintain high levels of call ownership – resolving, progressing and managing all calls to a satisfactory conc

📌 Support Engineer (Orihuela)
🏢 Clinisys
📍 Orihuela