Fraud Activity Agent (French-speaking) - On-site BM01

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Location: Barcelona, on-site.

Responsibilities

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- Investigate and verify fraud incidents using internal tools and defined macros.
- Collect and verify all necessary documentation from customers to confirm or infirm fraud.
- Manage cases within defined pending periods, ensuring timely follow-up and resolution.
- De-escalate tickets to Level 1 if client documentation is not received after 14 days following established procedures.

Qualifications

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- Proficient or bilingual in French; advanced in English.
- Strong interpersonal skills including active listening, empathy, and adaptability.
- Advanced customer service and conflict resolution abilities.
- Skilled in troubleshooting and resolving complex, non-standard issues.
- Proficient in providing clear root-cause analysis and insights.
- Proficient with extended tools and operational systems (e.g.,



CRM, parcel tracking).
- Technically proficient in OS-level topics (iOS, Android, Windows).
- Proactively identifies and leads improvement initiatives.
- Supports efficiency and optimization of service-level agreements (SLAs).
- Possesses deep knowledge of internal processes and workflows.

Benefits

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- Full-time 39 hours per week, permanent contract.
- Rotative shifts Monday-Saturday 09:00-18:00 (with 2 full weekends off per month).
- Salary 22,000 euros gross per year plus up to 2,400 euros gross per year in bonus.
- Great office location in Barcelona.
- Full paid training covering the company and the project.
- Career development program and specialized courses.

Equal Opportunity Statement
Concentrix is an equal-opportunity employer. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xqbhyrx All recruitment

📌 Fraud Activity Agent (Barcelona)
🏢 Concentrix
📍 Barcelona