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The Renewal Representative, Regional Accounts is responsible for managing and executing subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs.
Job Requisition ID #
26WD100001
Position Overview
The Renewal Representative, Regional Accounts is responsible for managing and executing subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs. The role requires strong commercial judgement, confident customer communication, and the ability to manage multiple renewal cycles simultaneously. Success is measured through renewal rate,
customer retention, expansion at renewal, and disciplined operational execution.
Responsibilities
End-to-End Renewal Ownership
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- Independently own and execute full renewal workflows across assigned regional customer accounts
- Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy
Customer Retention & Expansion
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- Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
- Identify and close seat‑based expansion opportunities at renewal, using standard playbooks and creative commercial approaches
Customer & Procurement Engagement
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- Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
- Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships