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Driving The Future of Smart Fleet Logistics
At Xirgo, we’re not just transforming logistics — we’re redefining what’s possible. Let’s move forward together.
Our Purpose
We believe smarter tools create smarter operations. As the switched‑on experts in IoT fleet solutions, we transform uncertainty into confidence, complexity into clarity, and data into decisions.
Our Vision
We empower partners with intelligent fleet logistics to create a more connected future. From bustling cities to open highways, from railroads to runways, our innovative technologies make peace of mind the new normal.
Our Mission
To be the world’s most trusted partner in smart fleet logistics, delivering comprehensive IoT solutions that transform data into useful information. We enhance fleet safety, efficiency, and performance—ensuring confidence at every step.
About the role
The Technical Support Agent serves as the first point of contact for clients and partners, addressing common technical issues and inquiries. Responsible for managing support tickets received via phone, email, or web channels, the agent strives to resolve issues promptly or determine if escalation to a higher support tier is necessary. Complex or unresolved inquiries are escalated to the Technical Support team when no immediate solution is available.
Be advised that the position covers the American business hours. We provide 24x7 support services through rotating 8‑hour shifts to ensure round‑clock coverage. Shifts include mornings, afternoons, nights, weekends and holidays.
General Responsibilities
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- Answers incoming customer calls regarding product problems, service questions and general concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with them by providing timely and quality services
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📌 Technical Support (España)
🏢 Xirgo Holdings
📍 España
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