Location:
UK; European Union
Employment Type:
Full time
Location Type:
Remote
Department:
Operations
About the Role:
ZOE is entering an exciting phase of growth, and we’re looking for a dedicated Key Account Manager to help shape and scale our retail channel, while also supporting with other key commercial partnerships. This is a highly operational, high-impact role for someone who can turn commercial opportunities into clear plans, fast action, and strong retail execution. You’ll own the day-to-day commercial and operational management of our retail accounts, making sure launches are set up well, trading performance is actively managed, and retailer and partner requirements are coordinated across the business from opportunity through setup, launch, trading, and growth.
About the Team:
You’ll join the Supply Chain team within ZOE’s wider Operations organisation, reporting to the Associate Ops Director. The team makes sure ZOE’s physical products can be launched, supplied, and scaled reliably. You’ll work closely with Commercial, Finance, Legal, Marketing, Growth,
Product, Quality, Customer Operations, Creative, suppliers, warehouses and logistics providers. The team is distributed across the UK, EU, and US, working remotely and cross-functionally with a strong focus on reliable execution, clear ownership, and fast problem-solving.
What You’ll Be Doing:
- Own retailer onboarding, launch planning, and critical path management from account setup through to live trading.
- Coordinate retailer setup requirements, including product information, pricing, pack details, barcodes, imagery, product copy, specs, delivery requirements, promotional setup, and portal inputs.
- Manage day-to-day retail account relationships, ensuring retailer questions, risks, blockers, decisions, and follow-up actions are handled quickly and clearly.
- Track trading performance across sales, rate of sale, availability, stock, promotional performance, placement, distribution, complaints and r
📌 Key Account Manager (La Unión)
🏢 Zoe
📍 La Unión