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Reports to: BSC Store Manager
Supervises: N/A
Summary Statement
The person in this position is responsible for assisting customers with merchandise and deployment needs, maintaining the BSC brand and customer service standards.
Essential Job Functions
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- (Point of Sale) Accurately enter all customer information into the POS system.
- (Point of Sale) Operate POS system to check out all customer purchases, returns or exchanges.
- (Customer Service) Answer telephone calls and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude.
- (Customer Service) Identify current and future customer requirements by establishing rapport with potential and presente customers and others in a position to understand merchandise requirements.
- (Customer Service) Resolve customer issues, seeking assistance from a manager if needed.
- (Customer Service) Handle and assist with all sizing needs for deployments (if applicable).
Additional Job Functions (Level 1 must add ONE of the following job functions)
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- Order Fulfillment
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- Must be able to fulfill back orders and complete sales transactions in back office.
- Ensure that fulfillment of the order relieves inventory and increases sales.
- Works with store personnel to ensure orders are filled in preparation for pickup.
- If the store does Deployment operations, Order Fulfillment includes preparing the orders for the deployer and packing the deployment bag (if applicable).
- Receiving
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- Must be able to sign, verify, and receive inventory, submitting required paperwork.
- Accurately In-check inventory being received from vendors.
- Accurately In-check inventory being received as transfers from other BSC stores.
- Ensures all stock is organized and located in appropriate st