Your mission:
The Customer Service Executive will manage the OTD process in the Cluster and Countries according to Global and Regional Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Operation’s strategy.

Key Responsibilities

Execute order to delivery process:
Ensure an excellent customer experience by managing the Order-to-Delivery process in line with general, regional, and cluster guidelines and KPIs. Coordinate key activities such as order management, scheduling, allocation, order release, outbound operations, returns, and defective product management, ensuring smooth and efficient execution across the Cluster/Country.

Close collaboration with logistic partner:
Build a strong partnership with our third-party logistics provider to ensure deliveries are made on time and according to customer requirements. Support operational excellence through effective communication, training, warehouse visits, and ongoing collaboration.





Ensure best service to puma customers:
Act as a key partner for the Sales Team in the execution of go-to-market activities at Cluster and Country level. Deliver outstanding customer support while consistently achieving service level targets and KPIs.
- Focus on customer relationship:
Provide best-in-class support to assigned customers, ensuring operational requirements are met and customer issues are resolved efficiently. Proactively identify solutions, support product replenishment opportunities, and contribute to business growth through a customer-focused approach.

Strong alignment with other functions:
Work closely with Sales, Finance, Marketing, and Operations teams to coordinate deliveries, reduce claims, and optimize logistics costs. Ensure successful product launches by executing plans aligned with the marketing strategy and business objectives.

Be the key link between customers, sales, and operations ensuring an exc

📌 Customer Service Executive (Cornellà de Llobregat)
🏢 Puma
📍 Cornellà de Llobregat