Job Purpose
- Provide outstanding customer service and order management support, acting as the main point of contact for customers, sales teams, and distributors from initial inquiry through to order delivery. Ensure a seamless customer experience by coordinating quotations, documentation, order processing, logistics, and export activities.
- Key Responsibilities
- Manage daily communication with customers, sales teams, and agents regarding inquiries, orders, projects, claims, and product documentation.
- Prepare quotations, proforma invoices, and customer documentation.
- Coordinate sample requests and technical information with internal departments.
- Maintain customer, pricing, contract, and product data in SAP.
- Process customer orders, issue order confirmations, and monitor deliveries.
- Coordinate transport and export logistics, including road, sea, and air shipments.
- Prepare export and customs documentation and liaise with freight forwarders, customs agents, banks, and regulatory authorities.
- Support payment processes, letters of credit, and credit control activities.




- Handle customer complaints and claims, ensuring timely resolution and follow-up.
- Collaborate closely with Sales, Production, Quality, Logistics, Compliance, and Finance teams.
- Ensure compliance with company policies, SOX controls, and internal procedures.
- Support international customers across North Africa, APAC, LATAM, and other global markets.

Requirements:
- 1-2 years of experience in Customer Service, Order Management, Sales Support, or a similar role.
- Fluency in English and French is a must.
- Experience with SAP and Salesforce is highly preferred.
- Knowledge of logistics, transportation, and export documentation is preferred.
- Experience in International Business is preferred.
- Strong communication, organizational, and problem-solving skills.
- Customer-focused, adaptable, and comfortable working in a fast-paced international environment.
IncludingYou
- Diversity, equity,

📌 Customer Service International Sales (Carcagente)
🏢 Adm
📍 Carcagente