locations
- Madrid (Flexible)
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR112015

Be the one building AI-powered experiences where they matter most.
- At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
- Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.
- We are hiring a new team member to join our Global Industry and Value team, part of General Sales. The Senior Banking Industry Executive & Strategist’s mission is to accelerate Financial Services customers’ journey to AI Powered, Experience Orchestration.

Role Responsibilities:
- Direct account work - Engage directly with senior level FSI execs and support our account teams with industry insights,



ideas and experiences. Partner with local teams and global experts to design commercial, financial & technical solutions for our FSI clients and prospects.
- Marketing and brand activation - Represent Genesys and speak at key industry events. Create industry whitepaper’s based on areas of most concern to our clients. Increase internal understanding of FSI priorities. Originate the content for 1-pagers addressing key areas of focus. Produce webinars and blogs and other media to help Genesys differentiate in the marketplace.
- Shape the storylines - Find and address the key areas of Client Experience improvements within Financial Services, e.g.: originations and account opening, fraud, disputes, claims (Insurance), etc. This must incorporate easy to recognize pathways to implement new technology, automation and Agentic AI across all areas of service-from front-office sales to back-office client support.
- Buil

📌 Senior Banking Industry Executive (Madrid)
🏢 Genesys
📍 Madrid