YoBrands, part of The Rank Group, is a leading online gaming operator in the Spanish & Portuguese markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: Enracha, YoCasino, YoBingo and YoSports
Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another.
We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV
With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets
We are looking for a Spanish speaking HVC Executive to join our commercial team and be a key part of supporting our platform for high value customers. You will be working in a small team dedicated to ensuring player safety is at the heart of everything we do.
The role will cover all aspects of account management, operational processes of the HVC programs, the loyalty and rewards program, as well as the player lifecycle. You will also support on delivering the objectives and overall strategy of the HVC program.
Main Accountabilities & Responsibilities:
- Build exceptional relationships with high value clients to provide a personalised service and gaming experiences tailored to them, across all products
- Introducing a package of benefits for HVC’s ensuring they receive the best customer service and experience in the industry
- Support with analyses and report on the HVC segments, identifying player movements and opportunities to retain and generate loyalty
- Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements and regulations
- Support in campaigns that will drive activity
📌 Hvc Executive (Ceuta)
🏢 The Rank Group
📍 Ceuta
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