Customer Journey Expert Delivery - Communications Platforms
Your role and work environment: We are looking for a Customer Journey Expert focused on delivery, to join our squad working on the Customer Communications Platform. The role is focused on driving the end-to-end delivery of technical initiatives, working closely with IT to ensure solutions are correctly defined, built and delivered into production. The squad focuses on tools and capabilities that enable customer communications (e.g. notifications, inbox, messaging and communication orchestration), so experience or interest in customer communications and journeys is highly valued. You will be part of a multidisciplinary squad, collaborating with developers and stakeholders to continuously improve our platform and customer experience.
Your key responsibilities: As a Customer journey expert, you will:
- Translate business needs into clear and actionable requirements, ready for development
- Create and manage user stories and backlog items in Azure DevOps




- Define acceptance criteria and ensure alignment with developers during refinement
- Follow up on the development lifecycle to ensure timely and quality delivery
- Support testing activities, ensuring functionality works as expected before release
- Monitor solutions after production and contribute to incident analysis and resolution
- Identify improvements and continuously contribute to the evolution of the platform

What are we looking for? We are looking for a hands‑on profile with strong delivery mindset, comfortable working in agile environments and closely with IT teams.
Required profile
- Experience in Agile environments (Scrum)
- Experience working with technical teams (developers, architects, etc.)
- Ability to translate needs into functional/technical requirements
- Strong ownership and focus on execution and delivery
- Valuable (but not mandatory) Experience working with complex systems or platforms
- Basic understanding of data validation or SQL
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📌 Customer Journey Expert Delivery (Madrid)
🏢 Ing Bank Nv Sucursal En España
📍 Madrid