Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.

Main responsibilities:
- Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions.
- Share with the service team the client's vision, goals, and expectations.
- When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.
- Manage service progress to ensure deadlines, scope, and budget are met.
- Facilitate change requests to ensure all parties are informed about schedule and budget impacts.
- Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.
- Alert operations management about potential deviations.
- Supervise all incoming and outgoing service documentation.
- Lead the resolution of problems arising from service evolution.




- Pursue customer satisfaction regarding the service.
- Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements.
- Responsible for sending customer satisfaction surveys regarding the service.
- Identify potential Up & Cross Selling opportunities for the account.

Mandatory Skills:
- At least 4 years of experience as a Salesforce Consultant or similar role.
- Experience working with Agile methodologies.
- Strong communication and presentation skills
- Intermediate-High Level of English (reading, writing, listening and speaking)

What do we offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Versátil retribution (public transpo

📌 Salesforce Service Lead (Baracaldo)
🏢 Dentsu
📍 Baracaldo