About Us

Cigna healthcare is a general health service company with roots in the US, serving more than 180 million customers and patients worldwide. We deliver quality health care through choice, predictability, affordability and integrated capabilities and connected, personalized solutions that advance whole‑person health. Our mission is to help our customers improve their health, well‑being and sense of security by providing access to care. We champion teamwork and collaboration and empower our people with cutting‑edge technology to drive efficiency and amplify their impact in everything we do.

The Job

Operations Representative – German + English Speaking
- Process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for clients and policyholders, and manage reporting data to internal and external parties.
- Receive support from people manager, technical experts, and fellow team members.

Daily Tasks
- Assess and process incoming claims based on policy conditions, acting as the hub between medical advisors, claimants,



and their HR departments to ensure complete and correct claim handling.
- Manage working‑incapacity overviews for insured organisations, cultivating professional relationships with clients and third parties.
- Enter claim data accurately and report it to the necessary parties, such as finance, client managers, or clients.
- Answer general questions about policy conditions via email and phone in multiple languages.

Skills & Knowledge Needed
- Bachelor’s degree or higher in finance, insurance, communication or equivalent experience.
- Strong numeracy and communication skills.
- Fluent in English and German; additional languages are a bonus.
- Experience with non‑medical claims such as life or travel insurance is a bonus.
- Eager to learn and adaptable.
- Customer‑centric, responsible, results‑oriented and analytical.
- Able to work independently and collaboratively as part of a team.
- Proficient in Microsof

📌 Operations Representative (Madrid)
🏢 The Cigna Group
📍 Madrid