At Amàre Beach Hotel Marbella, part of Robusto Group Hotels, beachfront luxury meets sophisticated design, vibrant live music, and exceptional gastronomy. Located just a five-minute walk from Marbella’s historic center, our recommended-for-adults resort features 236 meticulously designed rooms. To support our Guest Relations and Events team, we are seeking a guest-focused, detail-oriented Customer Service Assistant / Guest Relations Assistant (Ayudante de Atención al Cliente) in Marbella, Spain.

In this interactive role, you will elevate guest satisfaction and support event operations. Specifically, you will deliver personalized care to VIP guests, manage “Exclusive” check-ins, process guest feedback, create content for social media, and oversee banquet setups. By doing so, you will ensure an extraordinary experience across every shift.

Job Description: Customer Service Assistant (Amàre Beach Hotel Marbella)

Your Mission: Exceptional Hospitality & Guest Experience Support

Your primary goal involves driving guest satisfaction and event success across our adults-only resort.



To achieve this, you will deliver personalized care to VIP guests. At the same time, you will keep event staging and guest feedback logs well-managed. Therefore, you will handle Exclusive check-ins, process online guest reviews, drive extra service sales, and step in for the Customer Service Manager during their absence. As a result, you will eliminate service bottlenecks and protect our resort’s reputation for luxury hospitality.

Your Key Responsibilities:
- VIP Care & Check-In Management: Deliver personalized attention to VIP and guest-with-special-needs profiles. Furthermore, execute “Exclusive” service check-ins and step in for the Customer Service Manager during their absence.
- Reputation & Feedback Monitoring: Receive, track, and resolve guest reviews and complaints across online channels (Booking, TripAdvisor, Google) and offline logs. In addition, maintain the guest database accuratel

📌 Service Assistant (Marbella)
🏢 Amàre Beach Hotel Marbella
📍 Marbella