Position

A German speaking Account Manager to join Lightspeed's team in Spain.

Location: Spain. Must be fluent German.

Responsibilities
- Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from our POS products, modules, and integrations.
- Serve as the primary point of contact, building trusted, long-term partnerships and proactively supporting client success.
- Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs.
- Create new revenue opportunities, executing upsells, cross‑sells, and expansions aligned with client goals.
- Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed’s suite of tools.
- Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement.
- Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long‑term client relationships.
- Negotiate and close agreements,



securing favourable terms while consistently achieving renewal, retention, and growth targets.
- Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed’s Monthly Recurring Revenue (MRR).

Qualifications
- Fluency in German.
- Demonstrated success in quota‑carrying SaaS or technology roles, consistently achieving revenue growth and retention targets.
- Skilled at identifying client challenges, tailoring solutions, and delivering long‑term value through strategic account management.
- Build trust and credibility with clients, including executive‑level stakeholders, fostering lasting partnerships.
- Understand complex business models, align solutions with client goals, and make data‑driven decisions to optimise outcomes.
- Proficient in Salesforce and sales tools for forecasting, pipeline management, and maintaining accura

📌 Account Manager (Madrid)
🏢 Lightspeed Commerce
📍 Madrid