IT Service Desk Agent (German-speaking) - On-site FI01

Concentrix is a integral technology and services leader that powers the brands of the future. We help well‑known brands improve their businesses with technology and integrated solutions in over 70 countries.

As an IT Service Desk Agent (on‑site) in Barcelona, you will be part of our team of game‑changers working in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development
We’ll give you the training, cutting‑edge technologies, and ongoing support you need to succeed. About 80% of our managers and leaders are promoted from within, and we offer free learning and leadership development programs.

What You Will Do In This Role
- Provide 1st‑level support to the client workers
- Handle IT requests or issues via phone, mail, chat, or self‑service portal
- Perform root‑cause analysis and troubleshooting via phone and/or remote access, and monitor requests in the client’s ITSM system including categorization and prioritization




- Be accessible and provide first‑resolution rate by using internal knowledge databases
- Cooperate with the client’s 2nd‑level service organizations and external service providers
- Support client employees in operating user systems and peripheral devices

Your Qualifications

We welcome diverse game‑changers who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in.
- Proficient or bilingual German and advanced English
- Experience in 1st‑ or 2nd‑level IT support, ideally in larger environments
- Good IT knowledge, especially Windows 10, Office 365, MS Teams, and troubleshooting hardware/software
- Analytical approach to complex issues
- Experience in ITSM ticket systems (ideally ServiceNow)
- Knowledge of ITIL V4 processes is a plus
- High customer and service orientation and sense of responsibility
- Reliable and systematic way of working
- Willingness to learn, develop technical and soft s

📌 IT Service Desk Agent (Barcelona)
🏢 Concentrix
📍 Barcelona