The Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is idóneo for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme.

What will be your mission?

The Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme.

What will you do?

Support to Loyalty Team
- Assist Loyalty Team in daily tasks, projects, and communications.




- Help coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives.
- Contribute to the preparation and updating of training materials, guidelines, and internal documentation.
- Continuous support on Local offers publishing and follow up with hotels
- Coordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals

Documentation & Reporting
- Maintain updated documentation to support internal processes and reporting requirements.
- Support in preparing performance reports and loyalty action plans
- Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.

JIRA Ticket Management
- Manage JIRA tickets related to loyalty programme, ensuring proper follow-up, status updates, and timely resolution.
- Liaise with relevant teams to track progress and escalated issues

📌 Loyalty Trainee (Madrid)
🏢 Minor Hotels Europe and Americas
📍 Madrid