As a Senior Technical Account Manager, you will play a key role in ensuring our customers’ success by enhancing their experience, driving adoption of our technology, and reducing churn. This position offers an opportunity to work with enterprise customers, making a positive impact on their business while gaining insights that improve Cohesity’s value proposition.
How you’ll spend your time here
- Increase the lifetime value of the customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer’s success.
- Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores.
- Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross‑Sell Potential, Net Retention Rate, and churn.
- Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV).
- Work closely with account teams and renewals managers to identify new opportunities and upsell potential while addressing any issues that put renewals at risk.
- Engage broadly across the customer organization from users through to C‑Level/Influencer as required.
- Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of processes, products, and services.
- Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs.
- Onboard Cohesity customers to achieve agreed‑upon outcomes post‑implementation.
- Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state.
- Understand and report back on voice‑of‑customer feedback collected from randomly selected Cohesity customers, add
📌 Senior Technical Account Manager (España)
🏢 Cohesity
📍 España
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