Job Description

At the Telco Hub in Madrid, we are pioneers in merging IT and Telco, building and scaling Telco as a Platform (TaaP) on our proprietary layered cloud. Our teams operate in cross-country and cross-functional squads, delivering cutting‑edge services to Europe’s most valued Operator.

Our mission is to create the best customer experience based on three core principles:
- Cloud-based – Harnessing the latest technologies for scalability and performance.
- Automated – Driving efficiency through AI, automation, and DevOps.
- Sustainable – Building a future‑ready, environmentally conscious infrastructure.

Responsibilities and Duties
- Being responsible for the entire lifecycle management of Ericsson’s ePDG (WMG) hosted on Ericsson’s NFVI.
- Optimize the solution for efficient operations, i.e. defining enhancements, develop, test, implement.
- Operating the solution, i.e. monitor, troubleshoot, patch, and coordinate the implementation of defined tasks within affected technical teams and the vendor.
- Incident Management, i.e. identify the issue,



implement measures to mitigate customer impact, recover system stability, responsible to solve the issue. This also requires willingness for call‑on‑duty services.
- Problem Management, i.e. requesting vendor support in accordance to defined SLA and support process, provide statistics for the defined KPIs, review SLA KPI reports.
- Change Management, i.e. plan and prepare, test, request approval and implement changes to the system. This requires willingness to work in maintenance windows during nightshifts, depending on the severity of the change.
- Define and plan deliveries for major release upgrades in terms of required content, deliverables, responsible owners (RACI) and required time and efforts.
- Apply and improve testing, monitoring, and troubleshooting procedures to maintain high performance, reliability, and compliance of integrated network functions. Deliver and maintain documentation for best‑practices,

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