Job Opportunity: Desktop Support Engineer at AVASO Technology

Employment Type

Casual Independent Contractor

Experience

3+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top‑tier support and managed services. We are committed to delivering cutting‑edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

BAND 2 JOB DESCRIPTION

Job Description
- The Band 2 – Network Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
- The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.




- Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
- Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
- Idóneo candidate should have 3-4 years’ experience in Windows Desktop support.

Position Responsibilities and Functions
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and tr

📌 Field Support Technician (Valencia)
🏢 Avaso Technology Solutions
📍 Valencia