We are Bystronic, a integral technology company in the metal industry. We are looking for people who support us in creating innovative solutions that drive our business forward. Our focus is on automating the complete material and data flow across the laser cutting and bending value chain.
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In a nutshell
On our journey to become the benchmark in software engineering for the sheet metal industry, we are seeking a Software Support Consultant.
What drives this department
An environment where teamwork, generosity, and ambition play a key role in developing systems capable of providing agility and acceleration to industrial manufacturing.
What you will do
As a part of the Software Support team, you will work cooperating closely with other support teams performing the following tasks:
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- Provide L1 -L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.
- Diagnose and resolve software issues reported by customers via phone,
email, or ticketing system.
- Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.
- Install, configure, and update software applications on customer systems.
- Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.
- Provide remote or on‑site training when required.
What you need to succeed
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- Technical background: Computer Science, Industrial / Mechanical / Telecommunication Engineering or similar technical background.
- 1+ years’ experience in software support or technical customer service.
- Proficiency in English. Dutch knowledge is a plus.
- Experience with CAD/CAM software, MES and ERP applications.
- When needed, travel to subsidiaries or customer on-site locations to lead and direct upgrades, training, meetings and presentations.
What’s in it for
📌 Software Support Consultant (Bilbao)
🏢 Bystronic Software
📍 Bilbao
Postulate a este anuncio
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