About The GAC GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
Who You Are
You are a hands‑on and results‑oriented professional with a background in Business, Engineering, or a related field. You thrive in building and nurturing strong partner networks and are motivated by driving service excellence and customer satisfaction. A proactive problem‑solver, you are skilled at using data to guide decisions and improve processes. Your excellent communication skills and cultural fluency allow you to collaborate effectively and build trust in a diverse, international environment.

Key Responsibilities

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- Drive Service Excellence and Standards
- Lead Warranty and Quality Management




- Build and develop the Service Network
- Establish and strengthen our network of service partners; provide support for warranty, parts, and service operations
- Build partner capabilities in technical support, spare parts, and warranty processes to ensure exceptional customer service
- Coach and train service partners to implement and adhere to our integral service standards
- Conduct on‑site audits to foster a culture of continuous improvement
- Take ownership of the warranty process, ensuring efficient claims approval and using warranty data to proactively address quality improvements and parts supply
- Implement Strategic Service Initiatives

What You Bring

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- Minimum 5 years of working experience in the automotive industry or mobility services
- Strong analytical, communication, and customer‑oriented mindset
- Results‑oriented with excellent teamwork, communication, and interpersonal s

📌 After-Sales & Service Manager of South EU (Madrid)
🏢 GAC Motor Europe
📍 Madrid