German Speaking Customer Service Agent for Online PaymentsAbout Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals into high-impact roles, ensuring that our partners achieve operational excellence while candidates reach their full career potential.
Job Overview
We are currently sourcing exceptional talent for a German Speaking Customer Service Agent for Online Payments position in Greece. This is a unique opportunity to advance your professional journey within the fast-paced FinTech sector while enjoying a high quality of life in a vibrant Mediterranean setting.
Key Responsibilities
Provide high-quality support for FinTech users regarding online payment transactions and digital wallet inquiries.
Ensure account security and fraud prevention protocols are followed with precision and vigilance.
Resolve technical payment issues by providing clear, step-by-step guidance to German-speaking customers.




Maintain comprehensive records of client interactions within our internal payment management software.
Collaborate with the finance and compliance departments to streamline transaction dispute resolutions.
Stay updated on the latest financial regulations and trends within the general FinTech industry.
Promote a customer-centric experience that builds long-term trust in our financial platform.
Native or fluent German (spoken and written) is mandatory for this role.
Valid EU passport or work permit for employment in Greece.
Strong interest in the FinTech industry and passion for digital financial solutions.
Excellent communication skills with a professional and empathetic tone.
Prior experience in a customer service or high-volume support environment.
Tech-savviness and the ability to learn new payment software platforms quickly.
What We Offer
Competitive Monthly Salary
Fully Paid Training
Health Insurance

📌 German Speaking Customer Agent for Online Payments (España)
🏢 Mercier Consultancy Group
📍 España