At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

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Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands‑on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY




We are seeking an experienced Channel Manager - New Business - to manage and grow our strategic accounts in Spain, with a strong focus on clients using or exploring CCaaS (Contact Center as a Service) solutions. The adecuado candidate brings a strategic mindset, exceptional relationship-building skills, and solid expertise in the contact center technology ecosystem. In this role, you will maximize account value by identifying new opportunities, promoting high-impact CCaaS solutions, and ensuring a results-driven, customer-centric account management approach.

KEY RESPONSIBILITIES

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- Drive pipeline growth by executing structured prospecting plans, identifying target accounts, and engaging multiple stakeholders across functions.
- Generate and advance opportunities with clear value hypotheses and defined next steps, maintaining consistent follow‑up throughout the sales cycle.
- Lead consultative discovery focused on business processes and outcomes, qualifying opportunities based on

📌 Channel Sales Manager (Madrid)
🏢 Broadvoice
📍 Madrid