German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing candidates in premium customer support services roles that offer genuine career progression, outstanding benefits, and an unparalleled quality of life. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that transformation a reality for every candidate we work with.

Job Overview

We are currently seeking a dedicated and professionally motivated German Speaking Customer Service Agent to join a leading customer support services operation based remotely within Greece.



This is a fantastic opportunity for German-speaking professionals who are passionate about delivering outstanding customer experiences and are looking for German-speaking jobs that combine a rewarding career with an extraordinary Mediterranean lifestyle. The German Speaking Customer Service Agent position in Greece offers a comprehensive benefits package, a dynamic international working environment, and the stability of a well-established general brand.

Key Responsibilities

Serve as the primary point of contact for German-speaking customers, handling inbound enquiries via phone, email, and live chat with professionalism and efficiency
Provide accurate, timely, and empathetic responses to customer queries, complaints, and service requests within the customer support services environment
Diagnose and resolve customer issues at first point of contact wherever possible, escalating complex cases to the appropriate internal teams when necessary
Maintain detailed and accurate records of all customer interactions in the company's CRM system, ensuring data integrity and compliance with internal pro

📌 German Speaking Customer Service Agent (España)
🏢 Mercier Consultancy MD
📍 España