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- Support and manage payroll tasks using the appropriate ticket and payroll systems, applying the defined standards and client‑specific requirements.
- Monitor and manage ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds.
- Utilize the hrX suite of tools as it relates to payroll processing and associated activities.
- Understand and interpret a payslip.
- Understand and follow the payroll calendar.
- Identify deviations from the standard scope of service and act accordingly, including the identification and support of change request opportunities.
- Recognize and deal appropriately with sensitive and confidential information.
- Produce and understand basic standard and client‑specific payroll reports.
- Review and validate data for accuracy.
- Answer basic payroll questions and requests through communication channels agreed for the client (phone, e‑mail, ticket).
- Participate in projects and activities as needed and assigned.
Required Experience
- Knowledge of MS Office tools such as Excel, Word, and PowerPoint.
- Advanced German & English skills (minimum B2).
- 1‑2 years of relevant experience administering payroll or health & welfare/benefits in an HR consulting, HR outsourcing or other corporate environment.
- Flexibility to support a integral and fast‑paced environment.
- Attention to detail.
- Excellent written and verbal skills.
- Self‑motivated and a willingness to learn.
- HRIS knowledge.