Summary
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Alongside Wiz's broader Sales and Customer Success teams, our Renewal Manager is playing a critical role in Wiz's customer retention and expansion strategy. Wiz is looking for a Renewal Manager who is motivated, collaborative and process-oriented to secure up-for-renewal dollars and mitigate renewal risk. Idóneo candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach.
What you'll do
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- Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
- Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
- Partner with Customer Success to assess customer health and drive the appropriate renewal solution
- Maintain and report an accurate forecast of renewals within assigned book
- Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
- Escalate whenever appropriate to help resolve customer concerns
- Identify "at‑risk" renewal clients before renewal date and mitigate contraction and churn within all deals
- Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
- Collaborate cross functionally with Legal and Deals Desk as applicable
- Recommend and contribute to process improvements
What you'll bring
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- 2-5 years of related cybersecurity and renewals experience
- Ability to work independently and as part of a team
- High collaborative with ability to succeed in an entrepreneurial environment
- Proven track record of success and over‑achievement of renewal quota in previous positions
- Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
- Experience in SaaS revenue organ
📌 Renewals Manager (Madrid)
🏢 Wiz
📍 Madrid