Technical Support & Data Operations EngineerAs a Technical Support & Data Operations Engineer, you’ll bridge the gap between our Customer Experience and Core Engineering teams. Your primary mission is product stability: diagnosing, troubleshooting, and fixing bugs in our codebase (Ruby, Python and Java). Once the bug queue is clear, you will pivot to data tasks—ensuring customer data integrations, legacy migrations, and precision data entry are executed flawlessly. You’ll work with sensitive information, ensuring data integrity while actively seeking automation of repetitive tasks.

Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Responsibilities
- Bug Hunting & Fixing: Diagnose, troubleshoot, and deploy fixes for customer-reported issues in Factorial’s codebase.
- Code Maintenance: Write clean, maintainable code in Ruby on Rails and TypeScript, using Python for scripts and handling existing internal Java data tooling when required.
- Data Operations & Entry: Manage accurate input of text, numerical data,



and customer configurations where automated solutions are not yet available.
- ETL Workflows & Migrations: Design and execute data pipelines to extract, transform, and load customer data from legacy systems into our SaaS platform.
- Automation & Innovation: Identify patterns in recurring bugs or manual data entry tasks and build automated scripts or low‑code tooling to eliminate them.
- Security & Discretion: Handle sensitive and confidential HR/customer payroll data with the highest level of discretion and security.
- Collaboration: Act as the technical backbone for internal customer-facing teams, translating complex technical issues into clear updates.

Qualifications
- Bachelor’s degree in Computer Science or a related technical discipline, or equivalent practical experience.
- 1‑2+ years of professional experience writing and debugging Ruby.
- 1‑2+ years of professional experience w

📌 Technical Support (Barcelona)
🏢 Factorial Hr
📍 Barcelona