Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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Your work-life opportunity
As Regional Performance Lead – Marketplace Experience, you will own the performance narrative and governance of Marketplace Experience across your region. You will be responsible for identifying, quantifying, and reducing experience-driven value loss, improving structural marketplace health, and closing the Retention Gap between seamless and non-seamless journeys. This role focuses on measurable business impact, connecting operational friction to financial outcomes and driving cross-functional alignment to improve retention, efficiency, and cost control.



You will work closely with country MD’s, Operations, Service, Finance and General HQ functions to ensure experience priorities translate into tangible regional performance improvements.

Be a part of a team where you will

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- Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protection
- Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact
- Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes
- Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers
- Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability
- Escalate systemic marketplace issues to Global teams, advocating f

📌 Regional Performance Lead PLECA (España)
🏢 Delivery Hero
📍 España