WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHERE YOU'LL FIT WITHIN THE TEAM

As the Senior Director, Product Management, you will lead the strategy, roadmap, commercialization, and ongoing evolution of Bain's priority AI-enabled products within our Customer Experience Transformation (CXT) solution. You will shape a scalable product portfolio that helps clients unlock customer-led growth through innovative AI-powered capabilities.
Working across product, commercial,



and technical teams, you'll translate strategic priorities into successful products that deliver measurable client impact. You'll partner with senior leaders across Bain to define product vision, prioritize investments, guide product development, drive adoption, and continuously improve products based on market feedback and real-world usage.

WHAT YOU'LL DO

You will serve as the senior product leader for CXT's priority AI-enabled product portfolio, ensuring products solve meaningful client challenges while supporting Bain's long-term growth strategy.

Key responsibilities include:
Own the product strategy, roadmap, commercialization, and lifecycle management for priority AI-enabled products within CXT.
Translate business strategy into clear product priorities, MVPs, launch plans, and long-term product roadmaps.
Make build/buy/partner decisions in collaboration with the GSL
Partner wi

📌 Director, Customer Practice Digital Solutions (Madrid)
🏢 Bain
📍 Madrid