German Speaking Customer Service Agent for Online Payments

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals into high-impact roles, ensuring that our partners achieve operational excellence while candidates reach their full career potential.

Job Overview

We are currently sourcing exceptional talent for a German Speaking Customer Service Agent for Online Payments position in Greece. This is a unique opportunity to advance your professional journey within the fast-paced FinTech sector while enjoying a high quality of life in a vibrant Mediterranean setting.

Key Responsibilities

Provide high-quality support for FinTech users regarding online payment transactions and digital wallet inquiries
Ensure account security and fraud prevention protocols are followed with precision and vigilance
Resolve technical payment issues by providing clear, step-by-step guidance to German-speaking customers




Maintain comprehensive records of client interactions within our internal payment management software
Collaborate with the finance and compliance departments to streamline transaction dispute resolutions
Stay updated on the latest financial regulations and trends within the integral FinTech industry
Promote a customer-centric experience that builds long-term trust in our financial platform

Requirements

Native or fluent German (spoken and written) is mandatory for this role
Valid EU passport or work permit for employment in Greece
Strong interest in the FinTech industry and passion for digital financial solutions
Excellent communication skills with a professional and empathetic tone
Prior experience in a customer service or high-volume support environment
Tech-savviness and the ability to learn new payment software platforms quickly

Benefits

What We Offer

Competitive Monthly Salary
Fully Paid Train

📌 German Speaking Customer Agent for Online Payments (España)
🏢 Mercier Consultancy MD
📍 España