German Speaking Customer Service Agent for AI & Technology

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke recruitment solutions, consistently setting the gold standard for candidates seeking prestigious German-speaking jobs in integral markets.

Job Overview

We are currently looking for a talented professional to join our team in the Information Technology (IT) sector. This German Speaking Customer Service Agent for AI & Technology position in Greece offers a unique opportunity to shape the future of user engagement within the rapidly evolving landscape of artificial intelligence.

Key Responsibilities

Provide expert support to German-speaking users navigating complex AI and software platforms
Troubleshoot technical inquiries related to advanced IT software and cloud-based applications
Maintain a deep understanding of evolving AI technologies to provide accurate and efficient resolutions




Document technical feedback and user experience insights to assist in continuous product improvement
Collaborate with cross-functional IT teams to escalate and resolve complex technical infrastructure issues
Ensure high levels of customer satisfaction while adhering to professional quality standards in the IT industry
Participate in ongoing technical training sessions to remain at the forefront of the AI and software industry

Requirements

Native or fluent German (spoken and written)
Valid EU passport (mandatory)
Strong interest or experience in the Information Technology (IT) industry and AI software
Excellent communication skills with a customer-centric mindset
Ability to work remotely from within Greece
Proficiency in English is considered a significant advantage

Benefits

What We Offer

Competitive Monthly Salary
2 Extra Salaries Per Year (13th and 14th salary)
Monthly Performance Bonus
Fully Paid

📌 German Speaking Customer Agent for AI (España)
🏢 Mercier Consultancy MD
📍 España