The Role

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As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups. You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand. This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence.

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- This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross‑functional teams in person and contribute to a dynamic and fast‑paced environment. We are open to support with relocation efforts.

Responsibilities

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- Develop and execute community engagement strategies to grow and support user communities.
- Manage and moderate forums, social media groups, and user discussion platforms.




- Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
- Organize and promote community events, webinars, and Q&A; sessions.
- Collaborate with marketing, product, and support teams to ensure a seamless user experience.
- Monitor and analyze community engagement metrics to optimize strategies.
- Identify and activate brand advocates, ambassadors, and superusers.
- Stay up to date with community management trends, tools, and best practices.
- Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
- Address user concerns and elevate issues to the appropriate teams when necessary.

Requirements

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- At least 3+ years of experience in community management, social media management, or customer engagement.
- Experience managing online communities, forums, or social media groups (e.g. Discord, Reddit, Facebook Groups, Slack, or custom platforms).

📌 Community Manager, Madrid
🏢 Air Apps
📍 Madrid