What you´ll do
- Own end‑to‑end project management: design, planning, delivery, cost, and outcome evaluation.
- Apply a strong customer‑centric mindset in all stakeholder interactions.
- Align closely with Integral SC, Regional SC, GBS+, dX, Functions, and Business Units.
- Collect and analyze customer feedback and market insights (Voice of Customer).
- Oversee CRM system implementation and identify improvement opportunities.
- Contribute recommendations impacting CSX strategy.
- Lead business and IT projects to improve customer experience and process harmonization.
- Support customer service initiatives that drive retention and new business.
- Communicate local action plans and link them to global CSX strategy.
- Identify, evaluate, and implement customer experience improvement projects.
- Design and roll out tools, processes, and initiatives aligned to Global CSX.
- Lead cross‑functional and country implementation teams.
- Collaborate closely with CSX, CoE, GBS+, and Supply Chain teams.
- Drive continuous improvement through innovation and structured project plans.




- Manage performance using KPIs and reporting tools.
- Set objectives, monitor progress, and take corrective actions.
- Plan activities to ensure efficiency, continuity, and customer satisfaction.
- Ensure compliance with Henkel standards, SHE, and sustainability requirements.

What makes you a good fit
- Bachelor's or Master's degree in Business Administration, International Management, Supply Chain Management, or a related field.
- Fluent English is a must, German/French/Spanish - advantage
- 3–5 years of experience in Project Management, PMO, Management Consulting, or cross‑functional Supply Chain projects.
- Basic understanding of end‑to‑end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management.
- Strong stakeholder management and communication skills, with the ability to collaborate across multiple international markets.
- Advanced PowerPoint and Excel s

📌 Project Manager CSX PMO EU (Barcelona)
🏢 Henkel group
📍 Barcelona