About the Role

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At SOTEC Consulting – Astek Group, we are looking for an IT Knowledge Management Specialist to join an international Telecom & Workspace project. This role focuses on the governance of technical documentation, the management of a SharePoint-based knowledge base, and the continuous improvement of the organization's AI Assistant (MIA). You will play a key role in ensuring high-quality knowledge management practices across integral operations, helping both IT support teams and AI-powered services deliver accurate and consistent information.

Responsibilities

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- Review and validate Knowledge Base articles created by first-line support teams.
- Manage and govern technical documentation across SharePoint and ServiceNow.
- Determine the appropriate publication channel for new knowledge articles based on global Knowledge Management guidelines.
- Ensure documentation complies with global Knowledge Management standards,



maintaining consistency in quality, structure, and content.
- Analyze AI conversation logs to identify documentation gaps and improve AI response accuracy.
- Create, update and optimize technical documentation to enhance the AI Assistant's knowledge source.
- Maintain and continuously improve the global knowledge base, identifying outdated, duplicate or missing content.
- Collaborate with international teams across multiple countries to ensure accurate and consistent technical documentation.

Qualifications

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- Experience in Knowledge Management or Knowledge Base administration.
- Professional working proficiency in English, as the service is delivered entirely in English.
- Experience working with SharePoint and/or ServiceNow.
- Experience creating, reviewing and maintaining technical documentation.
- Experience validating knowledge articles and ensuring documentation quality.

Nice to Have

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- Experience working wit

📌 IT Knowledge Management Specialist (Madrid)
🏢 Sotec Consulting
📍 Madrid